TERMS AND CONDITIONS

Last Updated: January 2026

1. AGREEMENT TO TERMS

By accessing or using the services of Chroma AI Studio (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, do not use our services.

These terms apply to all services including but not limited to: website design, social media management, SEO services, and video content creation.

2. SERVICES PROVIDED

2.1 Service Description

Chroma AI Studio provides digital marketing services including:

Website design and development
Social media management and content creation
Search engine optimization (SEO) and content marketing
User-generated content (UGC) video production

2.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

2.3 Service Availability

While we strive for consistent service availability, we do not guarantee uninterrupted access to our services and are not liable for any disruptions.

3. CLIENT RESPONSIBILITIES

3.1 Information Provided

Clients must provide accurate, complete, and timely information required for service delivery, including:

Business details and branding materials
Product information and access credentials
Feedback and approvals within agreed timeframes

3.2 Content Rights

Clients must ensure they have the legal right to use all materials (logos, images, text, trademarks) provided to us. Clients indemnify us against any claims arising from materials they provide.

3.3 Communication

Clients must maintain responsive communication via agreed channels (email, WhatsApp, phone) to ensure timely project completion.

4. PRICING AND PAYMENT

4.1 Pricing

All prices are quoted in USD unless otherwise specified. Prices are subject to change with 30 days’ notice for ongoing services.

4.2 Payment Terms

Website Design Projects: 50% deposit required before work begins, 50% due upon completion
Monthly Services: Payment due at the beginning of each billing cycle
UGC Videos: Payment required before production begins
Custom Projects: Payment terms specified in individual proposals

4.3 Late Payment

Payments not received within 7 days of the due date may result in:

Suspension of services
Late fees of 5% per month on outstanding balance
Cancellation of project with forfeiture of deposit

4.4 Refund Policy

Website Design: Deposits are non-refundable once work has commenced. If client cancels after 50% completion, full payment is due.
Monthly Services: No refunds for partial months. Services can be canceled with 30 days’ written notice.
UGC Videos: No refunds once production begins. One round of revisions included.
Dissatisfaction: If client is unsatisfied with deliverables, we will provide one round of revisions at no additional cost.

5. INTELLECTUAL PROPERTY

5.1 Client Ownership

Upon full payment, clients own the final deliverables including:

Website designs and code
Social media content created for the client
Video content with exclusive usage rights (where specified)

5.2 Work-in-Progress

All drafts, mockups, and preliminary work remain the property of Chroma AI Studio until final payment is received.

5.3 Portfolio Rights

We reserve the right to display completed work in our portfolio, case studies, and marketing materials unless client requests confidentiality in writing.

5.4 Third-Party Assets

We may use third-party assets (stock images, fonts, templates, software) in delivering services. Clients are responsible for obtaining necessary licenses for ongoing use beyond our service agreement.

6. REVISIONS AND CHANGES

6.1 Included Revisions

Website Design: Up to 2 rounds of revisions included
Social Media Content: 1 round of minor revisions per deliverable
UGC Videos: 1 round of revisions within 24 hours of delivery
SEO/Content: 1 round of edits per article/deliverable

6.2 Additional Revisions

Major changes or additional revisions beyond included rounds will be quoted separately and billed at our hourly rate or agreed project fee.

6.3 Scope Creep

Requests that significantly expand the original project scope will be treated as new projects and billed accordingly.

7. TIMELINES AND DELIVERY

7.1 Estimated Timelines

Delivery timelines are estimates, not guarantees. We strive to meet all deadlines but are not liable for delays caused by:

Late client feedback or approvals
Technical issues beyond our control
Third-party service disruptions
Force majeure events

7.2 Client Delays

If a project is delayed by more than 14 days due to client inaction (no feedback, no content provided, etc.), we reserve the right to:

Pause the project and reallocate resources
Charge storage/holding fees
Cancel the project with no refund of deposit

8. ONGOING SERVICES (SOCIAL MEDIA, SEO)

8.1 Service Period

Monthly services are billed on a recurring basis until canceled by either party with 30 days’ written notice.

8.2 Performance Expectations

We provide professional services but do not guarantee specific results such as:

Social media follower growth
Website traffic increases
Search engine rankings
Sales or revenue targets

Digital marketing results depend on many factors outside our control including market conditions, competition, platform algorithm changes, and client business practices.

8.3 Termination

Either party may terminate ongoing services with 30 days’ written notice. Client is responsible for payment through the notice period.

9. THIRD-PARTY SERVICES

9.1 Platform Dependencies

Our services may rely on third-party platforms (Facebook, Instagram, Google, hosting providers, etc.). We are not responsible for:

Platform policy changes
Service outages or disruptions
Account suspensions or restrictions
Changes in terms of service

9.2 Client Accounts

Clients are responsible for maintaining their own accounts on third-party platforms. We are not liable for account access issues, suspensions, or data loss.

9.3 Additional Costs

Clients are responsible for costs associated with third-party services including:

Domain registration and hosting fees
Advertising spend on Meta, Google, etc.
Premium plugins or software licenses
Stock assets or media purchases

10. CONFIDENTIALITY

10.1 Confidential Information

Both parties agree to keep confidential any proprietary information shared during the business relationship, including:

Business strategies and plans
Customer data and lists
Financial information
Unpublished content and campaigns

10.2 Exceptions

Confidentiality obligations do not apply to information that:

Is publicly available
Was known prior to disclosure
Is independently developed
Must be disclosed by law

11. WARRANTY AND LIABILITY

11.1 Service Warranty

We warrant that services will be performed with reasonable skill and care consistent with industry standards.

11.2 Limitation of Liability

To the maximum extent permitted by law:

Our total liability shall not exceed the amount paid by the client for the specific service in question
We are not liable for indirect, incidental, consequential, or punitive damages
We are not liable for loss of profits, revenue, data, or business opportunities

11.3 No Warranty for Results

We do not warrant or guarantee:

Specific marketing results or outcomes
Website uptime or performance (beyond our control)
Third-party platform performance
SEO rankings or social media metrics

11.4 Client Indemnification

Client agrees to indemnify and hold harmless Chroma AI Studio from any claims, damages, or expenses arising from:

Client-provided content or materials
Violation of third-party intellectual property rights
Misuse of deliverables
Violation of platform terms of service

12. AI AND TECHNOLOGY DISCLOSURE

12.1 Use of AI Technology

Chroma AI Studio utilizes artificial intelligence and advanced technology tools in delivering services including:

Content generation and editing
Video production and enhancement
Design and layout assistance
Data analysis and optimization

12.2 Quality Assurance

All AI-generated content is reviewed and refined by our team to ensure quality, accuracy, and brand alignment.

12.3 UGC Video Disclaimer

Videos created through our UGC service are produced using advanced video production technology. While they are designed to appear authentic and perform like traditional user-generated content, clients acknowledge they are not created by traditional influencers or content creators.

Clients are responsible for ensuring their use of these videos complies with:

Platform advertising policies
Industry regulations
Disclosure requirements in their jurisdiction

13. DATA PROTECTION AND PRIVACY

13.1 Data Collection

We collect and process client data necessary to provide services, including:

Contact information
Business details
Website analytics
Social media performance data

13.2 Data Use

Client data is used solely for:

Delivering contracted services
Improving service quality
Internal analytics and reporting
Communications related to services

13.3 Data Security

We implement reasonable security measures to protect client data but cannot guarantee absolute security. Clients are responsible for maintaining security of their own accounts and credentials.

13.4 Data Retention

We retain client data for the duration of the service agreement plus 12 months for record-keeping purposes, unless otherwise required by law.

14. DISPUTE RESOLUTION

14.1 Good Faith Negotiation

In the event of any dispute, both parties agree to first attempt resolution through good faith negotiation.

14.2 Mediation

If negotiation fails, parties agree to attempt mediation before pursuing legal action.

14.3 Governing Law

These terms are governed by the laws of [Your Jurisdiction – Dubai, UAE OR United States, depending on your business registration]. Any legal action must be brought in the courts of that jurisdiction.

14.4 Arbitration

If mediation fails, disputes will be resolved through binding arbitration in accordance with [relevant arbitration rules].

15. GENERAL PROVISIONS

15.1 Entire Agreement

These Terms and Conditions, along with any signed proposals or contracts, constitute the entire agreement between parties.

15.2 Amendments

We may update these terms at any time. Clients will be notified of significant changes. Continued use of services constitutes acceptance of updated terms.

15.3 Severability

If any provision is found unenforceable, the remaining provisions remain in full effect.

15.4 No Waiver

Failure to enforce any provision does not constitute a waiver of that provision.

15.5 Assignment

Clients may not assign or transfer their rights under this agreement without our written consent. We may assign our rights to affiliates or successors.

15.6 Force Majeure

Neither party is liable for failure to perform due to circumstances beyond reasonable control including natural disasters, war, terrorism, internet outages, or government actions.

16. TERMINATION

16.1 Termination by Client

Clients may terminate services at any time with written notice, subject to:

Payment of all outstanding invoices
Completion of current billing period for monthly services
Forfeiture of deposits for project-based work in progress

16.2 Termination by Company

We reserve the right to terminate services immediately if client:

Fails to make payment after 14 days of due date
Violates these terms
Engages in abusive or threatening behavior
Requests illegal or unethical services

16.3 Effects of Termination

Upon termination:

All outstanding payments become immediately due
Access to ongoing services ceases
Client receives all completed work upon final payment
Work-in-progress remains property of Chroma AI Studio unless paid in full

17. CONTACT INFORMATION

For questions about these Terms and Conditions, contact:

Chroma AI Studio
Email: hello@chromaaistudio.com
Instagram: @ChromaUGC

18. ACCEPTANCE

By using our services, purchasing from us, or signing a proposal, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.